FAQs

Who are you?

Hi there, we’re Leafy Creams! We are an independent, vegan-owned, all-vegan bakery based in Wigan with a passion for exceptional bakes, a 5-star hygiene rating and an honest approach.

We don’t have more than a couple of hands, but we do have a lot of passion and heart. What we aim to do is to bring delicious and showstopping vegan cakes to all sorts of people. Be that in our local area, or all over the place through our market stall. We appreciate all of the people who buy bakes from us, and we think it’s important to keep our relationship with everyone we meet both open and friendly.

 

We are unapologetic about what we do; we are vegans with a traditional baking background and we know how important it is that options are out there, especially ones that you can trust in. That’s why we always aim to be transparent and approachable.
.

 

Where are you based?

Atherton, Wigan, Greater Mancheser.

 

You are too far away from me!

Don't worry! We try to pop up at plenty of Northern Vegan festivals and stalls, follow our social media to see where we'll be at next.
 

Allergens!: Tell me about them.

Absolutely everything you need to know about allergens can be found in detail here.
 

Are your products gluten-free?

At the moment we do not offer any specifically gluten-free products suitable for people with allergies. We are working from a small, home kitchen and do not have the workspace to safely offer gluten-free alternatives to those with gluten allergies. However we do make sponge without any gluten-containing ingredients, but that is up to the discretion of each individual.

Are your products nut-free?

At the moment we do not offer any specifically nut-free products suitable for people with allergies. We are working from a small, home kitchen and do not have the workspace to safely offer nut-free alternatives to those with nut allergies. However, we do make the majority of our cake without any nut containing ingredients.

I need to cancel/change my order, how do I do this?

We offer a full refund with cancellations up to 14 days before the agreed collection date. After this, we cannot issue a refund as money/work/time will have already have been spent on the cake. 

To cancel or change an order, get in touch asap via our email: leafycreams@gmail.com or send a message using the contact form here.

 

How do I pay?

If you are looking for a pre-designed cake, add your chosen cakes to your cart and at checkout, you will pay through our website. If you want a bespoke cake, fill out the form in the 'BESPOKE CAKE' section. We will contact you via email and provide you with a price. Then we will send a digital invoice over to you. Once that is paid, you will be all booked in!

Will you bake cakes for my cafe/shop?

In short, probably not, we have never been able to make wholesale work as the time and effort that goes into our artisanal bakes cannot be reflected in a wholesale price. We can definitely create a stunning bake for your shop's event though, so please feel free to get in touch.

 

Can you post/deliver my cake?

At the moment we do not offer any postal services for our flat bakes as we haven't found a suitable price to send the bakes at, as domestic postage for fresh food is quite expensive with tracking. And for our layer cakes, shipping a whole cake would not end up well (trust us). As for hand-delivering cakes, we only offer this as an option if the order is very large and bespoke, such as a wedding cake. 
 

Where is your shop?

We are a home bakery. So, when you come to collect your cake, expect to come to a block of flats. Our address will be on your invoice once you have paid, but please don't hesitate to ask for directions.

 

Terms and conditions 

Orders under £100 or those made with less than 6 weeks until the collection/delivery date must be paid in full to secure your booking. If you do not pay for your order, we cannot hold your date and we reserve the right to book orders on a first-pay, first book basis.

 

Orders can be cancelled up to 14 days before the agreed pick up date. If you would like to cancel your order after this deadline, then, unfortunately, we cannot issue a refund. 

If your cake is damaged after you have collected it, we cannot be held liable for any damage that is made to the cake once it has left our premises.

If we are delivering your cake, we cannot be held liable for damage done to the cake once we have left the premises.  

Our cakes do not contain any preservatives, therefore the staling process will be accelerated if the cake is not kept in an air-tight container. Cake is also sensitive to heat. If your cake is left in a hot area it will melt. It is the client’s responsibility to make sure that correct storage conditions are adhered to.

 

Our kitchen is not nut-free, so our nut-free products may still contain a trace amount of nuts.

Our kitchen is not gluten/wheat-free, so our gluten-free products may still contain a trace amount of gluten.  

 

 

 

 

Ingredients & Allergens

SOCIAL

  • Facebook - White Circle
  • Instagram - White Circle